Shipping policy
Shipping & Delivery
We strive to make every delivery seamless and timely.
- Orders are typically processed within 48 business hours.
- Delivery usually takes 3–7 business days across India, depending on your location.
- Orders are attempted for delivery up to 5 times.
- If delivery is unsuccessful due to customer unavailability, the order may be returned to origin (RTO).
- RTO orders will be refunded as per our refund policy.
- Orders may be cancelled only before dispatch. Once shipped, they cannot be modified or cancelled.
- We do not process or ship orders on Sundays or national holidays.
Customer Support
We're always here to help.
- Email: care@eltior.com
- WhatsApp Support: +91 63547 22742
- Response Time: Within 48 working hours
- Support Hours: Monday to Saturday, 9:30 AM – 6:00 PM