Shipping policy

Shipping & Delivery

We strive to make every delivery seamless and timely.

  • Orders are typically processed within 48 business hours.
  • Delivery usually takes 3–7 business days across India, depending on your location.
  • Orders are attempted for delivery up to 5 times.
  • If delivery is unsuccessful due to customer unavailability, the order may be returned to origin (RTO).
  • RTO orders will be refunded as per our refund policy.
  • Orders may be cancelled only before dispatch. Once shipped, they cannot be modified or cancelled.
  • We do not process or ship orders on Sundays or national holidays.


Customer Support

We're always here to help.

  • Email: care@eltior.com
  • WhatsApp Support: +91 63547 22742
  • Response Time: Within 48 working hours
  • Support Hours: Monday to Saturday, 9:30 AM – 6:00 PM